We want you to be completely happy with your purchase. If for any reason you are not satisfied please return the item(s) to us within 30 days of the purchase or order delivery date. The returned item must be unworn with the UPC tag attached or appropriate UPC packaging. Please note that Clearance Sale items are not eligible for return.
To return your order,
Please also fill out the form contained on the back of the packing slip listing all details requested to expedite processing of your refund.
If the item is returned within 30 days, but without the UPC tag attached or appropriate packaging a website credit will be issued.
All refunds will be credited for the original amount paid, less shipping fees, discounts, except in the case of an incorrect shipment.
If returning an order that included a free gift, be sure to include this item with your return or your refund will be adjusted to reflect the retail price of the gift.
SANDUGASHGALLO.com does not offer exchanges.
Gifts purchased may be returned for a website store credit. If you are returning a gift, please be sure to indicate that a website credit is required and provide your email address. Failure to do so will result in the gift giver receiving a refund to their credit card.
All clearance items are final sale.
Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
Please be sure to keep the tracking number that is provided on your prepaid return label for tracking purposes.
If you choose to return and not utilize the SANDUGASH GALLO shipping label, we are not responsible for lost or returned packages. We recommend that you insure and track your package for the full value of the contents.